CUSTOMER SERVICE
DELIVERY
We deliver all educational equipment and materials from 2Forehands throughout Poland via trusted couriers within 2-3 business days from the order confirmation. The cost of standard delivery is 15 PLN, and for orders over 150 PLN, we offer free shipping. Two-handed rackets and educational sets are carefully packaged to arrive in perfect condition, ready to start two-handed training. After the shipment is dispatched, you will receive a tracking number to monitor your package in the courier's system.
RETURN POLICY
We guarantee the right to return products within 30 days of receiving the order without providing a reason, in accordance with consumer law. The returned product must be unused, complete, and in its original packaging with all accessories. To make a return, simply fill out the withdrawal form available on the website and send the product back to the specified address. Refunds for purchases will be processed within 14 days of receiving the returned goods, using the same payment method that was used for the purchase. The cost of returning the product is borne by the customer, except in cases where the goods are damaged or not as ordered.
GUARANTEE
"We provide a 24-month manufacturer's warranty on all two-handed rackets and 2Forehands training equipment, starting from the date of purchase. The warranty covers manufacturing defects in materials and workmanship under normal use in accordance with the intended purpose. In the event of a complaint, please contact our customer service department at dwuręczni@gmail.com or by phone at 798-265-881, including photos of the damage and proof of purchase. Claims will be processed within 14 business days, and the defective product will be repaired, replaced with a new one, or we will refund the full purchase value. The warranty does not cover mechanical damage resulting from improper use or normal wear and tear."
FAQ
Is a two-handed racket suitable for my child?
The two-handed 2Forehands racket is specially designed for children aged 3-6 who are starting to learn tennis, allowing for the development of full two-handedness from the very first training sessions.
At what age can you start two-handed training?
The ideal age is 3-5 years, when the child is most motorically flexible and can develop both hands evenly.
How long does delivery of the two-handed racket take?
Standard courier delivery takes 2-3 business days from the order being placed.
Can I return the purchased equipment if my child does not want to use it?
Yes, we offer a 30-day return period without giving a reason, provided that the equipment remains unused and in its original packaging.
How can I enroll my child in the Two-Handed Academy training?
Just contact us at 798-265-881 or email dwuręczni@gmail.com to arrange a free trial lesson.
Are educational materials (coloring books, patterns) included in the set?
Yes, we offer educational sets that include two-handed coloring books, patterns, and other materials to support the development of two-handedness.
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